These Terms of Service (“Terms”) govern your access to and use of the SOMA A.I platform, websites, and related services (collectively, the “Service”), operated by SOMA A.I PTE. LTD. (company registration no. 202615834H (UEN)), a company registered in Singapore with its registered office at 44 Brockhampton Drive, Serangoon Garden Estate, Singapore 559092 (“SOMA”, “we”, “us”, or “our”).
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.
If you do not agree to these Terms, do not use the Service.
1. Definitions
- “Account” — the registered account through which you access the Service.
- “Organization” or “Workspace” — the tenant workspace that owns data and to which one or more users (team members) belong.
- “User Content” — data, files, reports, and information you upload, submit, or generate through the Service, including advertising and campaign data, brand information, and files.
- “Insights” — AI-generated analyses, recommendations, summaries, and outputs produced by the Service.
- “Public Data” — publicly available third-party information the Service collects, such as public social media profiles, public marketplace listings, and public customer reviews.
- “Credits” — the usage units consumed when you run certain Service features.
2. Eligibility and Accounts
2.1 You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service.
2.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at support@soma-ai.co of any unauthorized use.
2.3 Organization administrators may invite, manage, and remove team members. The Organization is responsible for its members’ compliance with these Terms and for the actions taken within its Workspace.
2.4 You agree to provide accurate, current, and complete registration information and to keep it up to date.
3. The Service
3.1 SOMA is a marketing analytics platform that aggregates multi-platform campaign data, generates AI-powered insights, and provides related tools for brand analysis, competitor monitoring, campaign optimization, and team collaboration.
3.2 We may add, modify, or discontinue features of the Service at any time. We will use commercially reasonable efforts to notify you of material adverse changes.
3.3 The Service is provided on a software-as-a-service basis. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms and your subscription plan.
4. Subscriptions, Credits, Billing, and Payment
4.1 Plans. Access to certain features requires a paid subscription and/or the consumption of Credits. Plan features, Credit allocations, and pricing are described at the point of purchase.
4.2 Credits. Certain features (including data scraping and AI-generated reports) consume Credits. Where a feature will consume Credits, we will display the estimated cost before you confirm the action. Credits have no cash value, are non-transferable, and are non-refundable except as required by law.
4.3 Payment. Payments are processed by our third-party payment processor, Stripe. You authorize us and our processor to charge your payment method for all fees due. You are responsible for providing valid, current payment information.
4.4 Renewals. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period.
4.5 Taxes. Fees are exclusive of applicable taxes, which you are responsible for paying.
4.6 Changes to pricing. We may change fees, plan features, or Credit costs on prospective notice. Changes take effect at your next renewal.
4.7 Refunds. Except where required by law or expressly stated, fees are non-refundable.
5. Referral Programme (“Refer & Earn”)
5.1 We may offer a referral programme that rewards eligible users with Credits when a referred party signs up and meets the stated qualifying conditions.
5.2 Referral Credits have no cash value, cannot be exchanged for cash, and are subject to these Terms and any programme-specific rules.
5.3 We may modify, suspend, or terminate the referral programme at any time. We may withhold or revoke Credits, and suspend Accounts, where we reasonably suspect fraud, abuse, self-referral, or violation of these Terms.
6. User Content and Data
6.1 Ownership. As between you and SOMA, you retain all rights, title, and interest in your User Content. We do not claim ownership of it.
6.2 License to operate the Service. You grant SOMA a limited, non-exclusive, worldwide license to host, store, process, transmit, and display your User Content solely to provide, maintain, secure, and support the Service for you, and to generate the Insights you request.
6.3 No AI training on your data. We do not use your User Content to train, fine-tune, or improve any artificial intelligence or machine-learning model. Our AI processing is performed via third-party AI providers under commercial terms that likewise prohibit training on your data. (See our Privacy Policy.)
6.4 Your responsibilities. You represent and warrant that (a) you own or have the necessary rights and permissions to upload and process your User Content through the Service, and (b) your User Content and its use through the Service do not violate any law or third-party right.
6.5 Backups. While we take reasonable measures to protect data, you are responsible for maintaining your own copies of critical User Content.
7. Public and Third-Party Data
7.1 The Service may collect and analyze Public Data (such as public social media profiles, public marketplace listings, and public customer reviews) relating to your brand and to competitors you specify, in order to produce competitive and reputation insights.
7.2 You are responsible for ensuring that your selection of subjects and your use of the resulting insights comply with applicable laws and the terms of the relevant third-party platforms. Public Data is provided to you for your internal business purposes only.
7.3 We collect only publicly available information and apply reasonable measures to minimize the personal data processed (for example, anonymizing individual reviewer identities). We do not guarantee the accuracy, completeness, or availability of Public Data, which originates from third-party sources.
8. AI-Generated Insights — Important Notice
8.1 Insights are generated using automated AI systems and are provided for informational purposes only. They may contain errors, omissions, or inaccuracies, and may not reflect current conditions.
8.2 Insights do not constitute professional, financial, legal, investment, or business advice. You are solely responsible for evaluating and independently verifying Insights before relying on or acting upon them.
8.3 The Service and all Insights are provided on an “as is” and “as available” basis. You assume full responsibility for any decisions made based on the Service.
9. Acceptable Use
You agree not to, and not to permit any third party to:
(a) use the Service in violation of any applicable law or regulation;
(b) upload or process content you do not have the right to use, or that infringes any third-party intellectual property, privacy, or other right;
(c) upload unlawful, infringing, defamatory, or malicious content, or malware;
(d) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law;
(e) resell, sublicense, or provide the Service to third parties except as expressly permitted;
(f) access the Service to build a competing product, or scrape, copy, or extract the Service or its underlying data other than your own User Content;
(g) circumvent usage limits, Credits, security controls, or access restrictions;
(h) interfere with or disrupt the integrity or performance of the Service;
(i) use the Service to send spam or engage in unlawful marketing.
We may investigate and take appropriate action, including suspending or terminating Accounts, for any violation.
10. Intellectual Property
10.1 The Service, including all software, models, designs, text, graphics, and trademarks (excluding your User Content), is owned by SOMA or its licensors and is protected by intellectual property laws. Except for the limited license granted to you, no rights are transferred.
10.2 If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.
11. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel or contractors bound by confidentiality obligations, or as required by law.
12. Third-Party Services
The Service integrates with and relies on third-party services (for example, hosting, database, AI processing, data scraping, and payments). Your use may be subject to those third parties’ terms. We are not responsible for third-party services and disclaim liability arising from them.
13. Service Availability
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and the Service may be temporarily unavailable. We are not liable for unavailability caused by factors beyond our reasonable control.
14. Suspension and Termination
14.1 You may stop using the Service and close your Account at any time.
14.2 We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if required by law, or to protect the Service or other users.
14.3 On termination, your right to use the Service ceases. We will make your User Content available for export for a reasonable period, after which we may delete it in accordance with our Privacy Policy and retention practices, unless retention is required by law.
14.4 Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL INSIGHTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT INSIGHTS WILL BE ACCURATE OR RELIABLE.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
(b) SOMA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO SOMA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) SGD 100.
Some jurisdictions do not allow certain limitations; in those cases, the above applies to the fullest extent permitted.
17. Indemnification
You will defend, indemnify, and hold harmless SOMA and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of (a) your User Content, (b) your use of the Service in violation of these Terms or law, or (c) your violation of any third-party right.
18. Governing Law and Dispute Resolution
18.1 These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles.
18.2 The parties will attempt in good faith to resolve any dispute informally. Any dispute not resolved will be subject to the exclusive jurisdiction of the courts of Singapore.
19. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-app). Your continued use of the Service after changes take effect constitutes acceptance.
20. General
20.1 Entire agreement. These Terms, together with the Privacy Policy and any order or plan you agree to, constitute the entire agreement between you and SOMA.
20.2 Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
20.3 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
20.4 No waiver. Failure to enforce any provision is not a waiver.
20.5 Notices. We may provide notices via the Service or email. You may contact us at legal@soma-ai.co.
Contact: SOMA A.I PTE. LTD. · 44 Brockhampton Drive, Serangoon Garden Estate, Singapore 559092 · legal@soma-ai.co